Efficiency Isn’t Everything: 3 Practical Tips for Using Email Effectively

The following is adapted from The Irreverent Guide to Project Management.

It takes mere seconds to jot en email and blast it across the aether. Meetings, on the other hand, are better measured in minutes—or even hours! That’s why it’s tempting to ditch face-to-face contact altogether and opt for the more efficient means of communication. 

Yet efficiency isn’t everything. Professor Albert Mehrabian has shown that the written word can only convey 7 percent of the intended meaning, while 93 percent of our message (the part that conveys our tone, emotion, gestures, and nuanced feelings) gets lost. That’s why you should never use email to diffuse complex information, communicate, or solve a problem.

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Need a Solution to a Problem? Follow the Rule of 10!

The following is adapted from The Irreverent Guide to Project Management.

Problems are inevitable in every project. Something is going to make you slow down, miss deadlines, shift gears, change the scope of the project, or spend more money than you expected. The trick is to solve these problems in a way that enables you to keep on time and on budget.

When these impediments arise, it’s best to inspect the problem, adapt, and respond to the changes, but the best way to do that is not always clear. At my firm, we’ve learned that when challenges arise, the best way to handle them is to tackle them with what I call the “Rule of 10.” Read on to learn how the rule works and how it can get you out of tricky spots in your projects. 

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Stop Holding Your Project Managers Accountable, It Doesn't Work

Everybody, say it together: “Great leaders hold their employees ... .” If you said “accountable,” you’re dead wrong. And I don’t blame you. It’s a common, and destructive, misconception that hits at the core of human nature.

But if you want your project management teams to succeed, you have to stop holding team members accountable.

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How to Create the Right Project Management Team with Less Churn

Turnover is wrecking businesses. According to the Bureau of Labor Statistics, people are quitting at the fastest rate since 2001.

Churn within a project management team is especially brutal. When your project manager gives two weeks’ notice, it can stop the project—cost a ton of time and money, seriously impact customer satisfaction, and disrupt your entire business.

The good news? You can prevent churn within your project management team before it starts. Read on to learn how to create the right project management team and eliminate the churn.

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Get Excellent! A Customers Point of view

No one plans to be a Project Manager when they grow up. Many people gravitate to Project Management as an entry into software development, or more vaguely, “Tech” or “IT.” Project Management is what you do if you’re not an Engineer. Or a Designer. Or QA. Or any of the many positions that are viewed as a “value-add.” A needle mover.

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Why Hiring a Staffing Agency to Find Your Next Project Manager Won't Work

I’ve been there. You’ve got a project manager role you need to fill fast because your business needs to deliver something yesterday, or your current PM just gave you two weeks’ notice! And in comes the flood of staffing agency offers.

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Why You Should Turn Followers into Leaders in Your Organization

The following is adapted from It’s Never Just Business.

What does leadership mean to you? To me, it’s about creating a culture of listeners, collaborators, challengers, and decision makers. Leadership is about enabling your team to self-actualize by giving them a voice and engaging their creativity.

Great leaders are the proverbial sounding board. By creating a culture of leaders, team members can provide the same support to each other and their leadership.

Encouraging everyone on the team to be a leader is good for the team, and it opens the door to let others’ expertise show the leader where growth and change can occur.

I recommend that you invite your team on this leadership journey with you. In this article, we’ll explore reasons to turn followers in your organization into leaders.

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Winning the Race to Sustain Customer Infatuation


I don’t know a single IT executive that feels their teams are driving change fast enough to support the promises being made by their Sales and Marketing teams. According to DXC, 52% of Fortune 500 companies have disappeared since 2000. And, according to research performed by Michael Gale co-author of “The Digital Helix,” 84% of the Forbes Global 2000 have failed in some way at Digital Transformation and more than 50% failed completely.

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